Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and ConoLink ("ConoLink," "we," "us," or "our") regarding your use of our website and services, including website development and Meta Ads campaigns. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must not access or use our services. If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Services Provided

2.1 Website Development

ConoLink provides custom website development services, including design, development, testing, and deployment. Specific deliverables, timelines, and specifications will be outlined in individual project agreements or statements of work.

2.2 Meta Ads Campaigns

We offer Meta (Facebook and Instagram) advertising campaign management services, including strategy development, ad creation, campaign setup, optimization, and reporting. Campaign performance is subject to factors beyond our control, including Meta's algorithms and market conditions.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuance of services.

3. Client Responsibilities

As a client of ConoLink, you agree to:

• Provide accurate, complete, and timely information necessary for service delivery
• Respond to requests for feedback, approvals, and materials within agreed timeframes
• Ensure you have the rights to all content, materials, and assets you provide
• Maintain the security and confidentiality of account credentials
• Comply with all applicable laws, regulations, and third-party platform policies
• Not use our services for illegal, fraudulent, or harmful purposes
• Provide necessary access to accounts, platforms, and systems required for service delivery

Failure to meet these responsibilities may result in project delays, additional costs, or termination of services.

4. Payment Terms

4.1 Fees and Invoicing

Service fees are specified in individual project proposals or agreements. Unless otherwise stated, all fees are quoted in British Pounds (GBP) and exclude VAT, which will be added where applicable. Invoices are typically issued at project milestones or on a monthly basis for ongoing services.

4.2 Payment Schedule

• Website Development: Typically requires a 50% deposit upfront, with the remainder due upon project completion
• Meta Ads Management: Monthly fees are due in advance at the start of each billing period
• Payment is due within 14 days of invoice date unless otherwise agreed in writing

4.3 Late Payments

Late payments may incur interest charges of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts with overdue payments exceeding 30 days.

4.4 Additional Costs

Clients are responsible for third-party costs, including but not limited to domain registration, hosting fees, Meta ad spend, stock photography, and premium plugins or tools required for the project.

5. Intellectual Property Rights

5.1 Client Materials

You retain ownership of all content, materials, trademarks, and intellectual property you provide to us. By providing materials, you grant us a license to use them solely for delivering services to you.

5.2 Deliverables

Upon full payment of all fees, you will receive ownership of the final deliverables created specifically for you (custom design, code, and content). This does not include:

• Third-party components, libraries, or frameworks
• Stock images, fonts, or other licensed materials
• Our proprietary tools, templates, or methodologies
• Pre-existing intellectual property

5.3 Portfolio Rights

We retain the right to display completed projects in our portfolio, case studies, and marketing materials unless you specifically request otherwise in writing. We will respect confidentiality agreements and will not disclose sensitive business information.

5.4 ConoLink Property

All intellectual property rights in our methodologies, processes, tools, and pre-existing materials remain the exclusive property of ConoLink.

6. Project Timelines and Delivery

Project timelines are estimates based on the information available at project commencement. Timelines may be affected by:

• Delays in receiving client feedback, approvals, or materials
• Changes in project scope or requirements
• Technical issues or third-party service disruptions
• Force majeure events (see Section 11)

We will make reasonable efforts to meet agreed timelines and will communicate promptly if delays are anticipated. We are not liable for consequential damages resulting from reasonable project delays.

7. Revisions and Changes

7.1 Included Revisions

Each project includes a specified number of revision rounds as outlined in the project agreement. Minor adjustments within the original scope are typically accommodated.

7.2 Scope Changes

Requests that fall outside the original project scope (including additional features, pages, or significant design changes) will be treated as change orders and may incur additional fees and timeline adjustments.

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that:

• Services will be performed in a professional manner consistent with industry standards
• Deliverables will substantially conform to agreed specifications
• We have the right to provide the services

8.2 Website Development Warranty

We provide a 30-day warranty on website development projects, covering bug fixes and technical issues that arise from our work. This does not cover issues caused by client modifications, third-party plugins, hosting problems, or normal wear and tear.

8.3 Meta Ads Disclaimer

We cannot guarantee specific results from Meta Ads campaigns, including impressions, clicks, conversions, or return on ad spend. Campaign performance depends on numerous factors outside our control, including your product, market conditions, competition, ad budget, and Meta's algorithms.

8.4 No Other Warranties

Except as expressly stated, services are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

9.1 Indirect Damages

To the maximum extent permitted by law, ConoLink shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising from or relating to our services.

9.2 Liability Cap

Our total liability for all claims arising from or relating to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim in the 12 months preceding the claim.

9.3 Exceptions

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

10. Indemnification

You agree to indemnify, defend, and hold harmless ConoLink and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or third-party rights
• Content and materials you provide to us
• Your use of deliverables in a manner inconsistent with these Terms

11. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet failures, or third-party service disruptions.

12. Termination

12.1 Termination by Client

You may terminate services with 30 days' written notice. You remain responsible for payment of all services rendered up to the termination date, including work in progress calculated on a time and materials basis.

12.2 Termination by ConoLink

We may terminate services immediately if you:

• Breach these Terms
• Fail to pay invoices within 60 days of the due date
• Engage in abusive or threatening behavior toward our team
• Use services for illegal or harmful purposes

12.3 Effect of Termination

Upon termination, you must pay all outstanding fees. We will provide you with work completed to date in a reasonable format. Provisions that by their nature should survive termination will remain in effect.

13. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

14. Dispute Resolution

14.1 Good Faith Negotiations

In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiations within 30 days.

14.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any project-specific agreements, constitute the entire agreement between you and ConoLink regarding our services and supersede all prior agreements and understandings.

15.2 Amendments

We reserve the right to modify these Terms at any time. Material changes will be communicated with reasonable notice. Your continued use of services after changes constitutes acceptance of updated Terms.

15.3 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.5 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

15.6 Relationship

The parties are independent contractors. Nothing in these Terms creates a partnership, agency, employment, or joint venture relationship.

16. Contact Information

For questions about these Terms of Service, please contact us: