You get an enquiry on Tuesday, you're flat out all week, and by Friday it's gone cold. It's not that you don't want the work. There's just no time to chase. Automatic follow-up does the chasing for you, and tells you when someone's ready to talk.
Quote form, chat or missed call: every new enquiry gets an acknowledgement straight away, so they know you've got it.
If they haven't booked, they get a short text or email over the following days. Friendly, useful, not pushy.
The moment someone replies, the sequence stops and you get a notification to pick up the conversation yourself.
Sent a price and heard nothing? A follow-up goes out a few days later asking if they have any questions.
Website form, chat, missed calls and Facebook all feed into one place.
Short messages in your voice, with different ones for new enquiries and for quotes that need chasing.
The system does the chasing. You step in when someone replies and wants to book.
Plenty of trades get enough enquiries. The jobs slip away in the gap between the enquiry and the booking: a slow reply, a quote that never gets chased, a callback that gets forgotten. Follow-up closes that gap.
Short and human. A message to say you've got their enquiry. A day or two later, a question that helps you quote. A few days after a quote, a check-in. Then a gentle nudge before the season changes. Nobody wants ten messages a day.
Nobody chases leads at 8pm after a long day on the tools, and they shouldn't have to. When it's automatic, every lead gets the same attention whether you're quiet or fully booked.
No. The messages are short, spaced out over days, and stop as soon as someone replies or books.
Yes. We write them with you, and you can ask us to change them at any time.
Yes. Enquiries from your website, chat, missed calls and Facebook all go into the same follow-up.
You get a notification on your phone the moment a lead replies, with their full history in front of you.
Included in the website plan, along with everything else in the system. See pricing
A 15-minute call. We look at how enquiries reach you now, and show you what we'd build for your trade. No hard sell.
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